Organise, structure, delegate, communicate. I enjoy working on different web projects for my customers and each one is different – the people involved and the challenges that occur. With the right pinch of diplomacy, strategies and methodologies I have completed numerous projects successfully making my customers happy.
The way how we deliver our services to our customers can have a lasting impression – either good or bad. In order to not only meet our own standards, but to foster an excellent customer relation, we must always be able to put ourselves in the position of the customer and listen carefully, based on a true caring and empathy.
With the right communication skills we can set the objectives clear in our day-to-day business and de-escalate any misunderstandings and critical situations. Im my professional career I have been dealing with a multitude of different customer personalities where thoughtfulness and tactful words smoothed out disagreements.